Deploying new technology in large organizations requires us to implement a strategy to support the needs of the end users in the areas of:
- Change Management
A well structured eLearning can support this fully, especially in organizations which are dispersed geographically yet still require a consistent approach to technology deployment.
In support of a large scale technology implementation, which had a major impact on the daily routine of users in the organization, we develop a custom eLearning which includes:
- A message from leadership communicating the impact of the change and the benefits to all
- An overview of what the change means for each individual
- Ability to interact with and get to know the technology solution at a basic level
- Supporting resources embedded in the eLearning which align with the resources available after the technology is in use (i.e – FAQs, Support, guides, etc.)