Invest in your leaders.
When a large firm went through a Performance Management transformation, they also utilized the opportunity to further develop the counselors in their organization as coaches.
The solution consisted of:
- Guides and a question bank to support each of the counseling sessions
- A video showing the DOs and DON’Ts of counseling
- Guidance on how to give and receive feedback
- A classroom learning program that would allow counselors to ‘act out’ their role and develop themselves in a comfortable environment
The message was that the counselor has the most important role in helping to develop and retain the right talent in the organization, and the organization wants to make the right investment in its counselors.